GNM Sales & Distribution (Pty) Ltd T/A 360 Leisure
RETURNS
We want you to be happy and be satisfied with every purchase you make. If an item you purchased arrived broken, is faulty or isn’t what you had in mind, we’re here to help, subject to the below terms.
For your Records
Save your original sales receipt with the relevant manual and keep note of your serial/product numbers. Please note not all products will have a serial number, in these instances please provide the model number. All Razor products do have a serial number.
How to Log a Return
- Supply the relevant proof of purchase: a copy of the original invoice or receipt must be included with the defective product (the proof of purchase must contain the purchasing date, the product number, and the name of the dealer). GNM Sales & Distribution (Pty) Ltd T/A 360 Leisure reserves the right to refuse a free warranty service and to send the product back at the customer’s cost, should such a definitive proof of purchase be missing.
- A precise description of the reason for return needs to be included with the product.
- If the product you are reporting is a Razor product, please supply the serial number.
- The customer may either contact a GNM Sales & Distributions (Pty) Ltd dealer who is authorised to distribute the product in question or directly contact GNM Sales & Distribution (Pty) Ltd T/A 360 Leisure at [email protected] or on the phone number supplied on the websites contact page.
- The warranty does not cover transport costs or transport risks resulting from submitting the product to GNM Sales & Distribution (Pty) Ltd T/A 360 Leisure or one of its dealers.
Please note that all returns are subject to inspection and only once we have inspected the product and validated your return, will we, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference). If it is found out during inspection that
the defect is not caused by the manufacturer and is as a direct misuse/or other by the customer, the goods will be returned to the customer and no repair/replacement or refund will take place and all transport cost will be for the customer’s account.
Preparing your products for a return
Please provide suitable packaging for returning the product (it need not be the original packaging in the event of a defective product), as well as all accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair / replacement or a refund. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products:
- package your products safely and securely for protection during transit;
- clearly mark your return reference number on the outside of the parcel; and
- include all accessories and parts that were sold with the product.
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
Manufacturers’ Warranties Conditions
Please refer to our Product Warranties via the attached link Product Warranty – 360 Leisure
Defective or Damaged Goods
If your goods turn out to be defective or otherwise of poor quality, within the first 6 months after you received them from us, GNM Sales & Distribution will repair them, replace them, or give you a refund. Please notify us as soon as reasonably possible after you become aware of the defect or poor quality and reference our warranty guidelines Product Warranty – 360 Leisure for the relevant timelines you may have within the warranty period to return certain items.
We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return:
- faults resulting from normal wear and tear;
- damage arising from negligence, user abuse or incorrect usage of the product;
- damage arising from electrical surges or sea air corrosion;
- damage arising from a failure to adequately care for the product;
- damage arising from unauthorized alterations to the product;
- where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you;
- any damage, failure or loss caused by improper assembly, maintenance, storage or use of the products.
The manufacturer and GNM Sales & Distribution (Pty) Ltd T/A 360 Leisure are not liable for incidental or consequential loss or damage due directly or indirectly to the use of these products. The manufacturer and GNM Sales & Distribution (Pty) Ltd T/A 360 Leisure do not offer an extended warranty.
Out of Warranty Repair
GNM Sales & Distribution (Pty) Ltd T/A 360 Leisure can assist you to have the goods repaired.
The law requires the following in respect of repairs:
- The manufacturer or its repairs agent must quote you first and you need to accept the quote before the repair can take place;
- The quote must include the supply and installation of replacement parts, as well as the labour costs; and
- You must also give authorisation for diagnostic work to determine the scope of the required repairs.
Unwanted products
*Unsuitable for purpose
If you indicated a particular purpose for which you intend using the goods to a salesperson who confirmed that you will be able to use the goods for that purpose, you may return the goods within 10 working days after you purchased them, if it turns out that the goods are not suitable for the purpose you anticipated and indicated to the salesperson. Subject to GNM Sales & Distribution (Pty) Ltd T/A 360 Leisure’s rights in law to get the goods fit for re-stocking.
You can return an unwanted product to us at no charge, provided:
- it is undamaged and unused;
- with the original packaging intact;
- original labels and stickers still attached;
- it is not missing any accessories or parts;
- it has not been altered or used for anything other than its intended purpose.
You can log a return by contacting GNM Sales & Distribution (Pty) Ltd T/A 360 Leisure within 10 days of delivery to you or collection by you of the unwanted product. After 10 days, you can only return a product if it is defective.
*Not what you ordered?
If we accidentally deliver the wrong product to you, or if the product is not as described on the website, please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
Products damaged or missing on delivery
Should a product be damaged or missing any parts or accessories at the time of delivery/collection, please notify us within 7 days of such delivery/collection and we will arrange collection.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair/replace the product as soon as possible (if such repair is possible/we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).
14 Days Exchange and Refund Policy
In addition to the rights set out in our Returns Policy, if you qualify as a consumer in terms of the Electronic Communications and Transactions Act you may enjoy certain cooling-off rights in terms of which you can cancel any transaction for the supply of goods within 14 days after the date of receipt of the goods or services within 14 days after the date of conclusion of the agreement, without reason or penalty.
We will refund or exchange most goods if you return them within 14 days of purchase, provided:
- it is in its original packaging and condition, including all attachments, accessories and documentation;
- it is unused
Returns and exchange requests for items purchased more than 14 days ago might incur collection, delivery, and processing fees. However, goods that show a manufacturing defect within the warranty period (see Product Warranty – 360 Leisure), will be replaced or refunded at no cost to you.
We are entitled to inspect the product to validate your return. Once we have inspected the product and validated your return, we will at your choice repair/replace the product (if such repair is possible/we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair/replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit/refund to us and we will either repair/replace it, or credit your account, subject to the below terms. This Policy applies to products bought from GNM Sales & Distribution (Pty) Ltd T/A 360 Leisure itself and from authorised dealers of the product in question. Nothing in this Policy is intended to limit your statutory rights in any way.
